Frequently Asked Questions
What is your shipping policy?
We currently offer free shipping to anywhere in the continental states via first class mail with the United States Postal Service. For optional Priority shipping, there is a $5 charge. Not only that, but we will ship to anywhere in Canada for just $1!
When will I receive my items?
We do our best to send out items that are in stock within two business days from the time you place your order. Custom orders, such as the Mother’s Pendants, are made uniquely for you after the order is placed and can take up to three weeks to be shipped, depending on the size and difficulty of the piece and the availability of materials used.
Do you ship internationally?
We love our international customers! As stated above, we ship anywhere in Canada for $1. For all other countries, please email us at email@example.com for a shipping quote and instructions on international ordering. Please include your address and the list of items for which you would like a quote.
What type of payments do you accept?
We are currently accepting online payments through Paypal and Google checkout, and offline payments via money order or cashiers check.
How do I place a custom order?
Please visit our "Custom Designs" page and contact us at firstname.lastname@example.org with a detailed description of what you are looking for. Feel free to include any photos that may help show what you're desiring.
What is your return policy?
We strive for 100% customer satisfaction. If you have any issues or problems with your order, please let us know by calling the number on your invoice or by emailing us at email@example.com. If we have made an error in your order, we will accept refunds up to 14 days from the ship date. If you are unsatisfied with a correct order, we will do our best to rectify the problem. Please don’t hesitate to ask… we will work with you to make it right!
We do not sell or share your private information to anyone. Since we use only Paypal and Google checkout for online payments, your credit card and/or bank account info is NOT taken or stored on our site and we do not have access to it.
What is the "Jane's Hope Collection" about?
In April 2007, The Belles suffered a tragic loss. A mother, grandmother and friend, Jane - aka "Granny Belle" - passed away from a complication resulting from her treatment for breast cancer. She was a strong woman and loved by many. Her biggest passion in life was her hope in Christ and The Belles look forward to the day when they are reunited with Jane in His presence.
To view the Jane's Hope collection and see our current donation total, please visit our Jane's Hope page.
What does “gold-filled” mean and how does it compare to karate gold and “gold plated“ metal?
Gold filled (also known as “rolled gold“ or “GF”) metal is made by bonding a sheet or hollow tube of gold, usually 14K, to a core of semi-precious metal through extreme heat and pressure. The outer layer of a gold filled piece is solid karate gold so anything you see or come into contact with is real gold and can be worn by people who can only wear real gold jewelry. Gold filled metal is not to be confused with the inferior and inexpensive “gold plated” metals. Gold filled jewelry contains approximately 100 times the amount and thickness of karate gold that “gold plated” jewelry contains, and is much more costly, durable, and attractive. By law, it must contain at least 1/20 of its weight in karate gold. It is tarnish resistant and looks just like regular 14K gold, and is normally considered to last a lifetime with normal wear and care. There have been GF pieces found that were dated in the early 1900s that are still in excellent condition! Your gold filled pieces are an investment…… treat them well.
How do I care for my jewelry?
Please visit our “Jewelry Wear & Care” page for information on how to store and care for your jewelry investments.
How will my jewelry be packaged?
We take the utmost care in packaging our pieces. Your jewelry will be safely secured in a cotton-lined cardboard jewelry box which is then put into a bubble mailer. Each piece is already gift-wrapped for free!
“A girl should be two things: classy and fabulous.” Coco Chanel